Last updated: 21 August 2026
Thank you for choosing Balvello. This Payment Policy explains the payment methods available on our website and how payments are handled when you place an order.
1. Accepted payment methods
We currently accept the following payment methods for all online orders:
- Visa
- Mastercard
- American Express
- Paypal
- Shop Pay
- Google Pay
Additional payment options may become available on our website in the future.
2. Currency
Unless otherwise indicated during checkout, prices and transactions on the Balvello website are processed in British Pounds Sterling (GBP).
Your bank or card provider may apply currency conversion fees if your account uses a different currency.
3. Secure payment processing
Protecting your payment information is important to us.
Payments made through our website are processed using secure payment infrastructure and appropriate security measures designed to protect your personal and financial information.
Payment information is transmitted using encrypted connections, and payment processing may be handled by third-party providers that comply with applicable payment security standards.
Balvello does not intentionally store your complete payment card details on its own servers.
4. Payment confirmation
After your payment has been successfully authorized and your order has been submitted, you will receive an order confirmation by email.
Your confirmation may include:
-
Order number
-
Products purchased
-
Total amount paid
-
Billing information
-
Shipping information
-
Payment details or payment method used
Please keep your order confirmation for your records.
5. Payment problems
If your payment is declined, fails to process or you notice an unexpected payment issue, please contact our customer service team.
Email: info@balvello.com
We will do our best to help identify the issue and guide you through the available solutions.
Please note that some payment issues may need to be resolved directly with your bank or payment provider.
6. Order processing
Orders are normally prepared for processing once payment has been successfully authorized.
After your order has been processed, it will be prepared for shipment according to our Shipping Policy.
If payment cannot be successfully authorized, we may be unable to process or ship the order until the payment issue has been resolved.
7. Payment authorization
By placing an order with Balvello, you authorize us and our payment service providers to process the payment associated with your purchase.
In certain circumstances, a payment authorization may be temporarily placed on your payment method before the final transaction is completed.
The timing of payment processing may vary depending on your payment provider.
8. Payment policy updates
Balvello may revise this Payment Policy when necessary to reflect changes to our payment methods, services, legal requirements or business practices.
Any updated version will be published on this page and will take effect from the date indicated at the top of the policy.
We recommend checking this page periodically for the latest information.
Contact Us
If you have any questions about payments, please contact us:
Store name: Balvello
Company name: Marketing international llc
Address: 530-B Harkle Road Ste 100 Santa Fe, NM 87505, United states
Email: info@balvello.com
Phone: +44 7418 635470
Registration number: 6306390
Customer Service Hours:
Monday – Friday: 9 am till 6 pm (GMT)
Saturday and sunday: Closed
We aim to respond to customer inquiries as quickly as possible during our business hours.
Thank you for choosing Balvello.