Shipping policy

Last updated: 21 August 2026

This Shipping Policy provides information about how Balvello handles order processing, shipping and delivery.

Shipping destinations

Balvello currently ships orders to the following country:

  • United Kingdom

We currently offer free standard shipping to this destination.

Order processing

After your order has been successfully placed, our team will prepare it for shipment.

Our order cutoff time is 6:00 PM (GMT). Orders placed after this time, as well as orders placed on weekends or public holidays, will be processed on the next business day.

Orders are generally processed within 1 to 2 business days (Monday to Friday).

Once your order has been prepared and handed over for delivery, you will receive a shipping confirmation email containing your tracking information.

Please note that orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Estimated delivery times

After your order has been shipped, standard delivery generally takes approximately 5–7 business days (Monday to Friday).

Delivery times are estimates and may vary depending on your location, the carrier and circumstances outside of our control.

As soon as your package leaves our fulfillment facility, you will receive a tracking link by email so you can follow its progress.

Order tracking

Once your order has been dispatched, you can use the tracking number provided in your shipping confirmation email to check the latest shipping updates.

If your tracking information has not been updated for several days or your package has not arrived within the estimated delivery period, please contact our customer service team.

We will be happy to review the shipment and assist you.

Important shipping information

Please keep the following points in mind:

  • Delivery times are estimated and are not guaranteed.

  • Business days are considered to be Monday through Friday, excluding public holidays.

  • Delivery times may be affected by circumstances such as severe weather, carrier delays, high seasonal demand, customs procedures or other events beyond our control.

  • Tracking information may take some time to become active after the package has been handed to the carrier.

  • Estimated delivery times begin after the order has been processed and shipped.

Order cancellation

If you need to cancel your order, please contact us within 24 hours of placing the order.

After this period, your order may already have entered processing or shipping, and we may no longer be able to cancel it.

If your order has already been processed or dispatched when you request cancellation, you should wait until the package is delivered and then follow the return procedure described in our Return & Refund Policy, provided that the order is eligible for return.

We recommend contacting us as soon as possible if you need to make changes to or cancel your order.

Delivery issues

If your package has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking your tracking information to see whether the carrier has provided a recent delivery update.

If the tracking information indicates that the package has been delivered but you have not received it, please contact us so that we can help investigate the situation.

Contact us

If you have any questions regarding shipping or the status of your order, our customer service team is available to assist you.

Store name: Balvello

Company name: Marketing international llc   

Address: 530-B Harkle Road Ste 100 Santa Fe, NM 87505, United states

Email: info@balvello.com

Phone: +44 7418 635470 

Registration number: 6306390

Customer Service Hours:
Monday – Friday: 9 am till 6 pm (GMT) 
Saturday and sunday: Closed

At Balvello, we aim to make the delivery process as simple and transparent as possible, from the moment your order is placed until it arrives at your door.