Terms of service

Last updated: 21 August 2026

Overview

Welcome to Balvello.

These Terms of Service set out the rules and conditions that apply when you visit, browse or make a purchase through our website. By accessing our website or using any of the services available through it, you agree to comply with these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or services.

Balvello may update these Terms from time to time. Any new features, services or tools added to the website will also be subject to these Terms. The latest version will always be made available on this page.

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to offer our products and services.

1. Eligibility and use of our store

By using our website, you confirm that you are legally permitted to enter into agreements in your country of residence.

If you allow a minor under your responsibility to use our website, you remain responsible for their use of the services.

You agree not to use our website or products for any unlawful, fraudulent or unauthorized purpose.

You must also comply with all applicable laws and regulations when using our services.

Any attempt to introduce malicious software, viruses, harmful code or other technologies that could interfere with the website or its users is strictly prohibited.

We may restrict or terminate access to our services if these Terms are violated.

2. General conditions

Balvello reserves the right to refuse service or cancel transactions where there is a legitimate reason to do so.

Information submitted through our website may be transmitted through different networks and may be technically modified to ensure compatibility with devices and systems.

Payment information is handled using appropriate security measures provided by our payment service providers.

You may not reproduce, copy, redistribute, resell or commercially exploit any part of our website, services or content without our prior written authorization.

Section titles are provided for convenience and do not affect the interpretation of these Terms.

3. Website information

We make reasonable efforts to ensure that the information published on our website is accurate and useful.

However, certain information may occasionally contain errors, omissions or outdated details.

Website content is provided for general informational purposes and should not be considered a substitute for professional or official advice where such advice is required.

We may modify, remove or update website content at any time.

Balvello is not required to update every piece of information immediately following a change.

4. Prices and changes to our services

Product prices displayed on our website may change from time to time.

We reserve the right to modify, suspend or discontinue any product, service, feature or part of the website without prior notice.

Where permitted by law, Balvello shall not be responsible for losses resulting solely from changes to prices, services or website availability.

Any applicable taxes, duties or additional charges will be handled according to the information presented at checkout and the laws applicable to your order.

5. Products and availability

Some products may only be available through our online store and may be offered in limited quantities.

We reserve the right to discontinue products or change product specifications, descriptions and pricing at our discretion.

We make reasonable efforts to display product photographs and colors accurately. However, the appearance of colors may differ depending on your screen, device or display settings.

Product availability is not guaranteed until your order has been confirmed.

Where a product becomes unavailable after an order has been placed, we may contact you and, where necessary, cancel the affected item and refund any amount paid for it.

6. Orders and account information

Balvello reserves the right to decline, limit or cancel an order when necessary.

Restrictions may apply to quantities purchased by a customer, household or account.

We may also restrict or cancel orders that appear to have been placed for unauthorized resale or commercial distribution.

When placing an order, you agree to provide information that is accurate, complete and up to date.

This includes your:

  • Name

  • Billing information

  • Shipping information

  • Email address

  • Telephone number

  • Payment details

You are responsible for updating your information when necessary so that we can process your orders and contact you.

7. Third-party services and tools

Our website may provide access to tools or services operated by third parties.

These services may be provided directly by external companies and may be subject to their own terms and conditions.

Balvello does not necessarily control or monitor these third-party services.

Your use of such tools is subject to the applicable terms established by their providers.

We may introduce additional tools or features in the future, and these will also be governed by these Terms.

8. External links

Our website may contain links to websites, services or resources operated by third parties.

These external websites are not necessarily controlled or operated by Balvello.

We are not responsible for the content, availability, security, policies or practices of third-party websites.

Before making a purchase or providing personal information to a third party, you should review that company's applicable terms and privacy policy.

Any dispute relating to a product or service purchased directly from a third party should be addressed with that third party.

9. User content and submissions

If you voluntarily submit comments, suggestions, ideas, reviews, photographs, proposals or other materials to Balvello, you understand that we may use such content for legitimate business purposes, subject to applicable law.

You are responsible for ensuring that any content you submit does not:

  • Violate another person's rights

  • Infringe copyright or trademarks

  • Contain unlawful or misleading information

  • Include offensive or harmful material

  • Violate these Terms

We reserve the right to remove or refuse content that we reasonably consider unlawful, inappropriate, offensive or otherwise incompatible with these Terms.

10. Personal information

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how it is used, how it may be shared and what rights you may have regarding your personal information.

11. Errors and corrections

From time to time, our website may contain typographical mistakes, inaccurate information or omissions.

These errors may concern, among other things:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping costs

  • Delivery estimates

Balvello reserves the right to correct such information and, where legally permitted, modify or cancel an order affected by a material error.

We may make corrections without prior notice when necessary.

12. Prohibited activities

When using our website, you must not:

  • Use the website for an unlawful purpose

  • Violate applicable laws or regulations

  • Attempt to gain unauthorized access to our systems

  • Infringe intellectual property rights

  • Submit fraudulent or misleading information

  • Upload malicious code, viruses or harmful software

  • Collect personal information from other users without authorization

  • Use automated systems to scrape or extract website content without permission

  • Send spam or conduct phishing activities

  • Interfere with the operation or security of the website

  • Attempt to bypass technical or security measures

  • Use the website for fraudulent, abusive or harmful activities

Balvello may suspend or terminate access to the website if prohibited activities are detected.

13. Disclaimer and limitation of liability

We make reasonable efforts to maintain our website and services, but we cannot guarantee that the website will always be available, uninterrupted, secure or completely free from errors.

We do not guarantee that information obtained through our website will always be complete, accurate or suitable for every purpose.

To the extent permitted by applicable law, Balvello shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to compensate and protect Balvello, its owners, employees, contractors, service providers and partners against claims, losses or reasonable expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of the website

  • Your violation of another person's rights

  • Any content you submit that infringes the rights of a third party

15. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

If this is not possible, the affected provision will be removed without affecting the validity of the remaining provisions.

16. Pricing

Prices displayed on our website are generally valid for the period indicated in the relevant offer.

Prices may be adjusted when required by changes in taxes, legislation, supplier costs or other circumstances permitted by applicable law.

Where prices are subject to external market fluctuations, this will be indicated where required.

We are not responsible for typographical or technical pricing errors. If a significant pricing error affects an order, we may contact you before processing the order or cancel the affected order where legally permitted.

17. Applicable Law

These Terms are governed by the laws applicable to the company operating Balvello, subject to any mandatory consumer protection laws that may apply in your country of residence.

Nothing in these Terms is intended to remove any mandatory rights you may have under applicable consumer protection legislation.

18. Changes to these terms

Balvello may revise these Terms whenever necessary.

The updated version will be published on this page along with a revised "Last updated" date.

You are responsible for reviewing the Terms periodically.

Continuing to use our website after changes have been published means that you accept the updated Terms, to the extent permitted by applicable law.

19. Returns and refunds

Unless otherwise stated for a particular product, customers may request a return within the period specified in our Return & Refund Policy.

Returned products may be required to meet certain conditions, including being unused, undamaged and returned with the original packaging where applicable.

Certain products may be excluded from returns where permitted by law.

Return shipping costs and refund conditions are determined by our Return & Refund Policy and applicable consumer protection legislation.

If you receive an incorrect, damaged or defective product, please contact our customer service team as soon as possible so that we can assist you.

For complete information, please consult our Return & Refund Policy.

20. Order confirmation

After completing a purchase, you will normally receive an order confirmation by email.

This confirmation indicates that your order request has been received.

An order may still be subject to availability, payment verification and other necessary checks.

If we are unable to fulfill an order, we will notify you and refund any payment that has already been collected for the affected order or item.

21. Shipping

Orders are prepared and shipped according to the delivery information displayed on our website at the time of purchase.

Estimated delivery times are provided for guidance and may vary depending on factors such as product availability, destination, carrier delays, customs procedures or circumstances beyond our control.

Once an order has been shipped, tracking information may be provided to the email address entered during checkout.

If you experience an issue with your delivery or tracking information, please contact our customer service team.

22. Contact information

If you have any questions regarding these Terms, please contact us:

Store name: Balvello

Company name: Marketing international llc

Address: 530-B Harkle Road Ste 100 Santa Fe, NM 87505, United states

Email: info@balvello.com

Phone: +44 7418 635470 

Registration number: 6306390

Customer Service Hours:
Monday – Friday: 9 am till 6 pm (GMT) 
Saturday and sunday: Closed