Privacy policy

Last updated: 21 August 2026

At Balvello, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, creating an account, or contacting our customer service team.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and what rights you have regarding your personal information.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

Depending on how you interact with Balvello, we may collect different types of information.

Information you provide directly

This may include:

  • Personal and contact details: your name, billing address, delivery address, email address and telephone number.

  • Payment information: payment method, transaction details, payment confirmation and other information necessary to process your purchase. Payment details may be handled directly by our payment providers.

  • Account information: login credentials, account preferences and other information associated with your customer account.

  • Order information: products you view, purchase, return or exchange, as well as your order history.

  • Customer communications: information you provide when contacting our customer service team, submitting a question, requesting assistance or communicating with us in another way.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Network information

  • Pages visited

  • Products viewed

  • Links or features interacted with

  • Date and duration of visits

  • Other website usage information

We may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website and improve your shopping experience.

2. How we obtain personal information

We may receive information from several sources, including:

  • From you, when you place an order, create an account, contact us, subscribe to communications or otherwise provide information.

  • From your device, through cookies, analytics technologies and similar tools when you browse our website.

  • From service providers, such as payment processors, shipping providers, analytics providers and technical service partners that process information on our behalf.

  • From business partners or other third parties, where permitted by applicable law.

3. How we use your information

We use personal information only for legitimate business purposes and as permitted by applicable law.

Your information may be used to:

Process and manage orders

We may use your information to:

  • Process purchases and payments

  • Confirm and manage orders

  • Arrange delivery

  • Provide order updates

  • Handle returns, refunds and exchanges

  • Maintain records of transactions

Provide and improve our services

Your information may help us:

  • Operate and maintain our website

  • Improve website functionality

  • Personalize your shopping experience

  • Remember your preferences

  • Recommend products that may be relevant to you

  • Develop new products, services and website features

Customer support

We may use your information to answer questions, resolve issues, process requests and communicate with you regarding your orders or account.

Marketing

Where permitted by law and, when required, with your consent, we may use your information to send promotional communications, special offers, product announcements or other marketing messages.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Security and fraud prevention

We may process information to protect our website, customers and business against fraud, unauthorized access, suspicious activity and other security threats.

Legal and regulatory purposes

We may use or retain information when necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our policies or protect our legal rights.

4. Sharing of personal information

We do not sell your personal information for money.

However, we may share certain information with trusted third parties when necessary to operate Balvello and provide our services.

These parties may include:

  • Payment service providers

  • Shipping and delivery companies

  • Website hosting and technology providers

  • Customer support platforms

  • Analytics providers

  • Marketing and advertising partners

  • IT and security providers

  • Professional advisors

  • Companies within the same corporate group, where applicable

These service providers generally receive only the information necessary to perform their specific services.

We may also disclose information:

  • When you specifically request or authorize us to do so

  • When required by law or legal process

  • To protect the rights, property or safety of Balvello, our customers or others

  • In connection with a merger, acquisition, restructuring, sale of assets or similar business transaction

5. Shopify

Balvello uses Shopify to operate and provide its online store infrastructure.

Shopify may process certain personal information in connection with your use of our website, including information relating to purchases, browsing activity and interactions with the store.

Some information may also be processed by Shopify or its service providers in countries outside your country of residence.

For more information about Shopify's handling of personal information, please refer to Shopify's privacy documentation.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies can help us:

  • Keep the website functioning properly

  • Remember shopping cart contents and preferences

  • Understand how visitors use our website

  • Measure website performance

  • Improve our services

  • Provide relevant advertising where applicable

You can manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

7. Third-party websites

Our website may contain links to websites, applications or services operated by third parties.

If you follow one of these links, you should review the privacy policy and terms of the relevant third party. Balvello is not responsible for the privacy practices, security or content of external websites that we do not control.

8. Children's privacy

Our services are not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

9. Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of your information.

You should also take appropriate precautions when communicating sensitive information online.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The purpose for which it was collected

  • Whether you maintain an account with us

  • Our legal and accounting obligations

  • The need to resolve disputes

  • The enforcement of agreements and policies

  • Other legitimate business requirements

When information is no longer required, it may be deleted or anonymized where appropriate.

11. Your privacy rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Access: requesting a copy of the personal information we hold about you.

  • Correction: asking us to correct inaccurate or incomplete information.

  • Deletion: requesting that certain personal information be deleted.

  • Data portability: requesting your information in a structured and commonly used format, where applicable.

  • Restriction: asking us to limit certain processing activities.

  • Objection: objecting to particular uses of your personal information.

  • Withdrawal of consent: withdrawing consent where processing is based on your consent.

  • Marketing preferences: choosing not to receive promotional communications.

These rights may be subject to legal exceptions and limitations.

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests.

12. European economic area and United Kingdom

If you are located in the European Economic Area or the United Kingdom, additional privacy rights may apply under applicable data protection legislation.

Depending on the circumstances, you may have the right to object to or request restrictions on certain types of processing.

Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been handled unlawfully.

13. International data transfers

Some of our service providers may process or store information outside the country in which you live.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

Where required, we may rely on recognized safeguards such as standard contractual clauses or other legally approved transfer mechanisms.

14. Complaints

If you have concerns about how Balvello handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to contact your local data protection authority or another competent regulatory body.

15. Changes to this privacy policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect updates to our services, business practices, legal requirements or data protection regulations.

When changes are made, we will update the "Last updated" date at the top of this page.

We recommend reviewing this page periodically to remain informed about how Balvello handles personal information.

16. Contact information

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us using the details below.

Store name: Balvello

Company name: Marketing international llc   

Address: 530-B Harkle Road Ste 100 Santa Fe, NM 87505, United states

Email: info@balvello.com

Phone: +44 7418 635470 

Registration number: 6306390

Customer Service Hours:
Monday – Friday: 9 am till 6 pm (GMT) 
Saturday and Sunday: Closed